Shop Manager - Borras

About you

• You will have previous retail management experience
• Experience of recruiting and leading volunteers
• Be a brand ambassador for Nightingales
• Be a team player

• Overall Shop Leadership:
  Responsible for the running of the shop, ensuring KPIs are met and business objectives achieved, including profit targets through maximised sales and controlled costs.
• Brand Ambassador:
  Present a positive, professional image always to customers, volunteers and colleagues, acting as an ambassador for Nightingale House Hospice.
• Volunteer Management:
  Lead on the recruitment, induction, development and ongoing support of volunteers, ensuring the team feels valued, motivated and united in the goal of raising as much money as possible for the Hospice.
• Operational Excellence:
  Ensure the shop is open for all set trading times agreed with the Head of Retail and that operational policies, procedures, and safeguarding standards are consistently upheld.
• Empowerment & Training:
  Equip volunteers to deliver outstanding retail standards including visual merchandising, customer service, stock generation, pricing and range selection through ongoing coaching and training.
• Compliance & Reporting:
  Complete all required documentation, reporting and administrative tasks to deadlines set by the Head of Retail.
• Gift Aid Maximisation:
  Ensure the Gift Aid scheme is fully optimised in line with HMRC guidance, embedding it into daily shop practice.
• Cross Shop Support:
  Provide cover and support to other shops when required.
• Team
  
  Collaboration:
  
  Work seamlessly across areas and departments to support the retail strategy, upholding the Hospice’s professional code of conduct.

• A positive and friendly working environment.
• The opportunity to make a real difference.
• Excellent training and development opportunities for those that want them.
• Generous holiday allowance that increases with length of service.
• Employee Assistance Programme.
• Retail Discount Scheme.
• Live Events Discount Scheme
• Refer a friend bonus scheme

Here is your chance for a new and exciting career!

Closing Date: 31st July 2026 Nightingale House Hospice is committed to providing equal opportunities in employment.