Body Shop - Part Time Team Leader

The Body Shop - Part Time Team Leader (30 hrs)

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty‑free beauty every step of the way. We’re the original ethical beauty brand, and we’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible.

Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here.

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up.

Support the store management team in driving sales and profit through supervision and coaching of customer consultants. When store management is absent, provide leadership to ensure that customer experience is exceptional and company procedures, policies, and brand protection are upheld.

Customer Experience – Work independently with minimal direction, act with urgency, handle customer concerns, share feedback with store management, and support maintenance of store layout, inventory and operations. Coach Customer Consultants to achieve outstanding service standards and act as an ambassador for our campaigns.

Delivery – Understand sales trends, use storytelling to enhance customer experience, monitor and manage change, operate multiple systems, meet sales/performance targets, assist management in recruiting, and perform opening/closing procedures and audit documentation.

Teamwork and People Management – Support team collaboration, embrace change and new ideas, train new staff, and act as a flexible and responsible role model to attract and retain staff that reflect the brand.

• Experience working in customer service, genuine passion for beauty and the retail industry
• Excellent communication and listening skills with operational acumen
• Strong interpersonal skills to build rapport and provide appropriate solutions to customers
• Positive mindset and willingness to develop
• Ability to multitask, manage time, and work flexible hours