Supervisor - Brighton and Hove Store (Full Time

Store Supervisor - Brighton and Hove Store

Industry: Designer collectible pieces

Location:

Russell Pl, Brighton and Hove, Brighton BN1 2RG

Job type:
Full time Permanent

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system.

Its portfolio includes iconic IPs such as MOLLY, SKULL PANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of first half of 2025, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Contribute to a fast-growing European business that combines retail, art, and creative storytelling
• Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences
• Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas

• Monthly appreciation gifts featuring our latest POP MART designs
• A structured bonus scheme linked to company and individual performance
• Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support
• Training and development programmes that build both professional skills and creative thinking
• Regular team events that bring our people together to share ideas and celebrate our work
• Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch

We are searching for a Supervisor to work alongside our Assistant Store Manager in our new Brighton store! This is a key role in managing the store in all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards. This leadership position requires strong organisational skills, excellent communication abilities, and a passion for retail management.

Your enthusiasm for designer collectible pieces will make you a competitive candidate. The position reports to and receives functional guidance from the Assistant Store Manager.

• Act as the store-in-charge, overseeing all aspects of store operations
• Provide exceptional customer service and resolve any customer issues or complaints
• Train and supervise the sales team, ensuring they adhere to company policies and procedures
• Collaborate with the Store Manager to develop strategies for achieving sales targets
• Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
• Control stock discrepancy by monitoring inventory levels and preventing shoplifting
• Own visual merchandising. Ensure the store tidiness and cleanliness are maintained at the highest level
• Manage the cashier point’s daily opening and closing procedures
• Conduct regular staff meetings to communicate goals, expectations, and updates
• Assist in recruitment, evaluation of potential candidates’ performance, and training new team members
• Perform administrative tasks such as rota scheduling and sales reporting
• Be available to work flexible hours, including nights, weekends, and holidays

• Fluent in professional English, with excellent verbal and written communication skills
• Proactive with strong customer service skills to provide a memorable shopping experience
• Proven ability to develop and implement strategies to achieve sales targets
• Demonstrated leadership skills with experience supervising a team
• Strong organizational skills…