Store Manager, Retail & Store Manager

Located in the heart of Cardiff, our vibrant café serves exceptional coffee, teas, specialty drinks, bubble teas, artisan bakery treats, and fresh gelato
. We create a welcoming space where quality, creativity, and service come together to celebrate great taste and experience.

We are seeking a motivated and hands-on Store Manager to lead daily operations, manage an enthusiastic team, and drive excellence in both service and sales. The ideal candidate will bring a dynamic blend of hospitality experience, commercial awareness, and an eye for detail in presentation and product placement.

Key Responsibilities

• Lead, train, and motivate the store team to deliver exceptional customer service.
• Oversee daily operations: opening, closing, inventory management, and merchandising.
• Ensure consistent product quality across all offerings – from barista coffee to bubble tea and gelato.
• Manage staff scheduling, payroll reporting, and performance reviews efficiently.
• Drive sales growth through great customer engagement and creative display management.
• Uphold high standards of hygiene, safety, and store appearance.
• Support product development, marketing, and seasonal promotions.

Benefits & Perks

• Competitive salary aligned with experience.
• Profit-sharing incentive based on store performance.
• Comprehensive training and ongoing professional development.
• Employee discounts across drinks and desserts.