Client Account Manager; Launches

Location:
Cardiff, UK | Full-time (Hybrid)

Are you great with people, confident in conversations that drive action, and excited by helping fitness and nutrition creators grow their businesses?

At Macro Active, onboarding isn’t just about getting clients live — it’s about setting them up for long‑term success . We’re looking for a Client Account Manager who will own the onboarding journey for new clients.

This role is perfect for someone who enjoys relationship‑building, is commercially minded, and loves seeing clients win.

Macro Active is a high‑growth SaaS company powering fitness and nutrition businesses around the world.

Our clients build apps, programs, and digital products using our platform — and many are generating millions in revenue . Our model is simple:
we only win when our clients win , which means everything we do is focused on delivering real value.

As a Client Account Manager (Onboarding), you’ll own the end‑to‑end onboarding experience for new Macro Active clients while building strong, ongoing relationships that support long‑term growth.

Your focus will be getting clients live quickly and confidently — and, once launched, working with them while you hand them over to a Client Success Manager to take over.

• Own the end‑to‑end onboarding process for new fitness and nutrition app launches
• Work closely with clients and internal partner teams to gather and input exercise, workout, nutrition, and product data required to launch their platform
• Maintain regular, proactive communication with clients via email, phone, and messaging to ensure momentum and engagement throughout onboarding
• Deliver high‑quality client communication that drives action, sets clear expectations, and holds both yourself and clients accountable to next steps
• Test trainer consoles and complete setup checklists to ensure a high‑quality experience prior to go‑live
• Train new clients on how to confidently use the Macro Active console and key features.
• Identify and confidently recommend relevant features, upgrades, or add‑ons that align with the client’s goals and growth plans.
• Act as a trusted advisor, helping clients maximise value from the Macro Active platform.

You’ll thrive in this role if you are:

• Naturally persuasive, confident, and relationship‑driven
• Highly organised with strong attention to detail
• A clear communicator who knows how to inspire action
• Adaptable, resilient, and able to manage multiple clients at once
• Excited by tech, online business, and creator‑led brands

• Passion or interest in fitness, nutrition, or health & wellness
• Experience in SaaS, account management, onboarding, and/or consultative sales.
• Work with ambitious creators building real businesses
• Be part of a fast‑growing SaaS company with global reach
• Clear impact — your work directly affects client revenue and success
• Supportive, driven team that values ownership and outcomes
• Get medical insurance for you and your family