Field Sales Coordinator

This vacancy will offer an exciting and rewarding opportunity to become part of the Sutcliffe Play brand which includes the largest employee-owned UK play equipment manufacturer in the industry.

With a 5 year growth strategy in full swing, it’s ambitions for growth are matched only by its total commitment to customer service and its determination to provide a rewarding environment for all its employees.

As part of a dedicated team, our Field Sales Coordinators provide administrative support to assigned Area Sales Managers. This includes the preparation of customer quotations, providing company information, the completion and filing of relevant documents within set deadlines and the submission of professionally procured tenders.

The role of the field sales co-ordinator is to assist in the sales process, providing administration and customer service support to assigned ASM’s and other areas where required. Working in the Sales Office involves liaising with most departments in the business to gain information or documents to satisfy customer requests. The submission of tenders involves what is essentially a small project, completing and compiling documents to be submitted to the client for review.

Initially covering 12 months maternity leave with a view to becoming permanent, this role also involves liaising with customers directly, either on the telephone or via e-mail. A typical example of a customer enquiry would be the identification of required spare parts for an existing product followed by a quotation. This involves the continual development of product knowledge.

• Preparation and submission of tenders
• Provide exceptional face to face, verbal and written customer service
• Efficiently and accurately using Sage Line 500 to process customer orders, create reports, upkeep the quality of data and answer customer queries
• Maintain the company’s CRM and sales lead database
• Maintaining the company’s margin standards at quote and order stages
• Be involved in the creation and review of Sales Office processes
• Follow and maintain the company filing structure
• Complete handovers of installation orders to the Contracts Manager
• Liaise with other departments within the company to assist in answering queries
• To ensure all internal and external communication accurately reflects the image of Sutcliffe Play Ltd
• To maintain a positive office environment
• Any other duties as required

• Excellent organisational skills and a keen eye for detail
• Ability to prioritize tasks, manage multiple projects simultaneously and meet deadlines
• Excellent communication skills, both verbal and written. Ability to communicate effectively with a broad range of customers, suppliers, sub-contractors and employees
• IT literate with proven experience of using all Microsoft Office packages
• Experience in a similar role role
• An overall professional appearance along with a friendly but focused attitude

We promote the following values:

• Deliver a quality service to our customers
• Embrace and drive change
• Build a positive team spirit
• Treat everyone with respect and fairness
• Are honest and have strong moral values
• Provide an environment where people are able to fulfil their potential

Job Type: Full-time, working hours are 36.25 hours per week. 8.30 am – 4.30pm.

Pay: £24,000 per year

Work Location:

In person at Sutcliffe Play, Waggon Lane, Upton, Pontefract, West Yorkshire, WF9 1JS

• Annual Profit Share Scheme (Tax free because we are an employee-owned company)
• Quarterly Incentive Scheme (based on KPI’s being achieved)
• Company Pension Scheme
• Westfield Medical Cash Plan
• 33 days holiday including bank holidays
• Company Life Insurance
• Free on-site parking

If you are within commuting distance and are interested in applying for the position or would like further information, then please send your full CV and covering letter to

Please note this is an office-based role in Upton, West Yorkshire – remote/hybrid working will not be considered.

Sutcliffe Play is an equal opportunities employer.