Sales Support Advisor

Base

Location:

Cardiff

Salary: £29,504 - £34,757 + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time Flexible First options available

The Sales Support department is responsible for processing all new and renewing business energy supply tenders and managing customer accounts. It supports the business energy sales teams working towards SSE's ambitious goals to be the leading business energy and related services supplier. As a Sales Support Advisor your role will be diverse and dynamic, we have opportunities in areas such as pricing, contract retention, change of tenancy, renewals, contract administration, managing customer accounts and securing contracts into our Evolve system.

• It will be your responsibility to accurately log, quote and accept high volumes of electricity and gas contracts within the commercial sector as well as ad hoc pieces of work related to the role.
• It is imperative you have a passion for accuracy to ensure that all work is correct, delivered on time to prospective and renewing customers, and falls within stringent compliance parameters.
• You will need some customer service skills to provide a flexible service to both internal and external customers. Being an excellent rapport builder and communicator is essential as you will be working with all levels.
• A strong team work ethic is essential for the role to meet the fast-paced business demands as we are a growing department and change is always happening. You should be comfortable working closely with your team or independently. You should expect to meet targets and manage your own workload. You should also be flexible to work on multiple work streams to meet customer needs.

• You will have the ability to meet strict deadlines
• A good working knowledge of Microsoft Office packages, (Word and Excel) is essential.
• Utility Experience would be desirable but not essential.

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.