Account Manager - SMB Public Sector Job Cardiff area,Wales UK,Sales

Responsibilities

To be a Ricoh ambassador who exceeds performance expectations and productivity levels, leads by example and displays all Ricoh values positively, shares successes and mentors potential Account Directors.
To be responsible for achieving and driving forward assigned sales targets to ensure overall divisional budget requirements are met.
To be responsible for providing strategic insight regarding the customer’s business/vertical and help customers to think differently, bringing new ideas and creative and innovative ways to help the customer’s business and actually solve their problems/meet their challenges.
To proactively understand/diagnose customers underlying problems or challenges via a consultative selling approach which identifies new, sustainable, customised means of addressing those challenges. (teach customers things they don’t know) across our core business, ITS, RGS and Outsourcing
To be responsible for increasing our brand and creditability as a Digital Services Business being recognised as a unique trusted partner within the industry.
To be responsible for reducing the complexity and the risk for customers by helping them to make purchasing decisions that are right for them and fit the customers longer term strategy.
To be responsible for driving sales, margins and delivers customer value in any kind of economic environment
To be responsible for protecting premium pricing through well designed solutions sale
To proactively identify key stakeholders and personas through the use of strategic account plans and use this data to strategically drive future sales opportunities.
To be accountable for determining the right metrics to measure success and to identify return on investment (based on performance of the customer’s business) to ensure we demonstrate how Ricoh have added value to the customers business.
To be accountable for ensuring the maintenance of sales data aligned to assigned accounts updating all relevant sales systems with accurate information to enable effective analysis of opportunities, pipeline and scope of interactions within any account.
To be responsible for utilising social media to promote the Ricoh brand from providing insight, gain broader high level contacts and networks to nurture future relationships.

Qualifications

Significant experience in a relevant, B2B, Public Sector sales environment
Demonstrable track record of clean sales and of managing the end-to-end sales process
Demonstrate sufficient knowledge to articulate Ricoh’s key Value Propositions (OP, OS, RGS and AS/BPS) at C suite level.
Ability to accurately identify and engage with multiple key stakeholders
Effective questioning and active listening
Articulate with excellent presentation skills
Inspires trust and confidence and creates a positive impression/has ‘gravitas’ in front of customers
Resilient and tenacious with the ability to calculate and manage risks where appropriate
Always have an empathetic selling approach understanding the customers point of view
Understands the customer’s business/vertical – economic drivers/customer’s value drivers
Commercially aware/business acumen - keeps abreast of the market
Not afraid to share their views, even when they’re different and potentially controversial
Able to think about complex issues from a different perspective/bring fresh insight
Ability to initiate and control high level debate using strong two-way communication skills.
Demonstrate evidence of high level negotiation skills

Benefits

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration.

Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and…