Consumer Sales Representative; m​/f​/d

Welcome to Unora! Headquartered in Berlin with a branch in the United Kingdom, we bring together decades of experience in ostomy care. Building on the strengths of For Life and Oakmed, our team has been developing products for many years that offer comfort, provide security, and support healthy skin.

We are passionate about the development, manufacture, and distribution of ostomy, incontinence, and wound care products, as well as supportive products for enteral nutrition. Our products are already in use in over 30 countries worldwide.

What sets us apart are the people behind our products and solutions. We create opportunities for people who want to make a difference. We encourage personal responsibility and professional growth, and we place great value on an open and respectful corporate culture.

If you want to not only be part of the change but also actively shape it, you’ve come to the right place.

To support our team, we are looking for a Consumer Sales Representative to start as soon as possible.

You'll play a key role in growing our consumer community by delivering exceptional service and personalised support. Day to day, you'll:

• Follow up consumer enquiries and guide people through becoming a Unora consumer
• Send out product samples to consumers and guide them through next steps
• Build trusted relationships through warm, professional and compassionate conversations
• Take time to understand each consumer's individual needs and recommend products and services that are right for them
• Identify cross-selling and upselling opportunities in line with consumer needs
• Prepare, plan, and manage daily consumer interactions efficiently
• Accurately record consumer interactions and outcomes within our internal systems
• Share ideas, celebrate successes and contribute positively to team meetings and continuous improvement initiatives

We're looking for someone who genuinely enjoys speaking to people and is motivated by helping others while achieving great commercial outcomes. You'll ideally have:

• Experience in a sales, telesales or customer-facing role, with confidence building relationships over the phone
• Excellent communication skills and the ability to make people feel listened to, understood and supported
• A positive, resilient and target-focused approach, with experience working towards sales or conversion goals
• Strong organisational skills and the ability to manage multiple priorities
• High attention to detail and accuracy
• Comfortable using multiple systems and IT applications with intermediate IT skills, including Microsoft Office
• GCSE level literacy and numeracy (or equivalent)
• A proactive mindset, a willingness to learn and a genuine passion for delivering exceptional consumer experiences
• Ability to work collaboratively in a fast-growing, mission-driven environment

• Experience with in healthcare, medical devices, pharmaceuticals or another regulated industry
• Experience in a Direct-to-Consumer environment
• An understanding of consultative selling, cross-selling and upselling based on consumer needs
• Experience supporting consumers or patients in sensitive or healthcare-related settings

• Company pension scheme to support your long-term financial wellbeing
• Private medical cover, helping you access healthcare when you need it
• 25 days' annual leave plus bank holidays, supporting a healthy work-life balance