Internal Sales Agent

Salary:
Up to £30,000pa Dependent on experience

Location:
Cardiff

Manage a portfolio of customers across a defined geographical region. Grow the business through outbound calls to prospective customers. Be responsible for pricing specific customers within the area. Work closely with the TSM/s (External Team) for the local area to provide a seamless commercial approach. Proactively manage the sales administration processes relating to the commercial functions, whilst providing significant focus on delivering an excellent customer experience.

Offer all customers, a professional, dedicated, personal service when calling into the Customer Service Centre (CSC). Be able to cover order taking to assist the distribution function as the need arises.

• Generate new business through structured, proactive outbound calls and planned follow up.
• Make regular sales calls to existing portfolio customers to an agreed call plan with specific call objectives and working to Customer Management Plans.
• Building strong relationships with new and existing customers
• Identifying opportunities and closing sales with confidence
• Collaborating with a supportive team to exceed targets
• Learning the ins and outs of our exciting industry
• Volume and margin for allocated plants.
• Increase in customer numbers.
• Increase percentage of VAPs.
• Price cash sale enquiries in line with cash sale pricing policy.
• Generate accurate quotations, with particular focus on technical requirements, in a timescale to meet customers’ reasonable needs.

• A confident communicator who enjoys connecting with people
• Motivated by results and driven to succeed
• Eager to learn and grow in a new industry
• Experienced in sales—or ready to take your first step into it!

• Competitive Package: Salary, bonus incentives, generous pension, and life assurance
• Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
• Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
• Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
• Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities