Customer Sales Advisor

I joined Admiral back in 2017, I just finished college and had no idea what I wanted to do. But after a short amount of time in the company, I knew this was somewhere I would fit right in and could build a career. I started off as a Motor Claims Handler in our Third Party department. After 1 year of handling, I progressed quite quickly and became a Senior Handler.

After 4 years in that position, I moved over to the Accidental Loss department as a Team Manager. I have thoroughly enjoyed my time in our Motor Claims department and after 7 years working there, I decided to take on a new challenge and join the Recruitment Team helping others start their careers. Why would you recommend Admiral? Admiral is known for how well the staff are treated, the amazing benefits we receive, and the overall culture and family feel it gives.

I can honestly say I have never worked in a company as unique and special as this. I have never felt so valued not just as a member of staff, but as an individual. I love how opportunities are always open for you to progress and achieve, no matter your length of service or your position.

This is an opportunity for an experienced professional to play a key role in delivering several high-profile talent initiatives across Admiral.

You don't need sales or insurance experience to be successful in this role. What matters most is your attitude, resilience, and willingness to learn. You'll be a great fit if you:

• Have a sales-focused mindset and enjoy achieving goals.
• Thrive in a fast paced, objective-driven environment.
• Are motivated by personal success and continuous improvement.
• Have strong attention to detail and accuracy.
• Communicate confidently with a wide range of customers.
• Can adapt quickly to changing processes and information.
• Demonstrate resilience during challenging conversations.
• Take ownership and accountability for your work.
• Are open to feedback, coaching, and development.
• Enjoy contributing to a positive team environment. As a Customer Sales Advisor, you'll speak with customers every day, helping them make the most of their insurance policies while delivering the outstanding service Admiral is known for.

This role is about much more than answering queries. You'll take ownership of each customer's journey, listening carefully to understand their needs, building trust and rapport, and providing solutions that genuinely add value. Whether you're updating an existing policy, resolving a query, or exploring products that could better meet a customer's needs, you'll play an important role in helping customers feel confident they're getting the right cover and support.

You'll manage a wide variety of customer enquiries in a fast-paced environment, maintaining high standards of accuracy, compliance, and service.

Attention to detail is key, as you'll be responsible for updating policies correctly, following regulatory processes, and navigating multiple systems effectively to deliver fair and positive customer outcomes. Alongside providing exceptional service, you'll proactively identify opportunities to add value, confidently pitch relevant products and services, and help customers understand the benefits available to them. Whether it's introducing Multi Car, Multi Cover, car insurance, van insurance or home insurance, you'll look to maximise every opportunity whilst always putting the customer at the heart of your decision-making.

We value flexibility and work-life balance, which is why your time will be split between home and the office. Besides a base salary of £26,300, there's also the chance to earn monthly incentives. Everyone receives 33 days holiday (including bank holidays) when they join us, increasing the longer you stay with us, up to a maximum of 38 days (including bank holidays).

You also have the option to buy or sell up to an additional five days of annual leave. Our fantastic benefits make sure our colleagues have a great work-life balance;
You can view some of our other key benefits here.

Our Customer Value Department Customer Value is more than just a department. It's a team of passionate, driven people who genuinely care about making a difference for our customers and for each other. We've built a culture that's supportive, collaborative, and inclusive, where colleagues encourage one another, celebrate success together, and share a common ambition to be the best at what we do.

We set high standards, push each other to grow, and work together to achieve exceptional results, all while maintaining the supportive environment, we're proud of. Our culture is something that needs to be seen to be believed, so we've tried to capture it here. Whether you aspire to become a specialist, excel in sales, or progress into leadership, you'll be given the tools, opportunities, and backing to achieve your goals while being part of a team that wants to see you thrive.