Car Sales Executive

This is not your average Car Sales Executive role!

• Job title - Alfa Romeo Concierge
• Basic salary £31,000
• OTE circa £46,000
• Company Car

You'll need to be a go getter and proactively plan and execute marketing activity, to increase brand awareness and sales of the Alfa Romeo luxury vehicle range.

You'll act as the primary point of contact for clients, providing exceptional customer service throughout the sales process and beyond, by also providing aftersales support.

You'll be employed by this Stellantis brand, franchised dealership:

• Evans Halshaw Alfa Romeo
• Nash House, Sloper Road, Cardiff, CF11 8SE
  

The Concierge serves as the ambassador for Alfa Romeo and Evans Halshaw

Working hours:

• 40 hours per week, including some weekends on a rota basis

We’re looking for proactive, energetic, determined and results driven individuals, who ideally have the following skills and experience:

• Car sales experience within a main car dealership
• Sales & Marketing experience, ideally for a premium/high-end brand and possess a track record of success
• Customer Service experience, working in a customer facing environment, ideally for a premium/high-end brand
• Highly motivated, personable and extremely organised
• Passion for the automotive industry and new technology
• Excellent communication, negotiation and customer service skills
• Organised, with great attention to detail
• Good IT and administration skills
• Valid Full UK Driving Licence (essential)
• Be motivated by the prospect of working with an exciting, progressive and highly customer focused brand

The role and responsibilities of a Alfa Romeo Concierge:

• Sell new and used Alfa Romeo vehicles and other connected services, finance plans, accessories and aftersales service plans.
• Actively promote the brand and raise awareness in the local community through participation in community events, leveraging social media platforms, and implementing marketing initiatives.
• Serve as the central character in the client relationship, actively listening to and understanding client needs to provide suitable sales offers and aftersales support.
• Help manage a superior client experience through all client interactions (physical and digital) including contactless appointments, home deliveries and exclusive events.
• Enhance the customer experience, ensuring the highest levels of satisfaction.
• Embody the Alfa Romeo brands and maintain a deep understanding of the premium and luxury sectors across industries.
• Stay informed about constantly changing competitor offers to effectively position our products and services.
• Utilise technology, including customer relationship management (CRM) systems, digital platforms, video tools, and other relevant software to enhance customer interactions and streamline processes.
• Manage the customer journey through the Service department, ensuring operating standards are followed and the customer is satisfied/delighted.
• Collaborate effectively with the dealership's sales, aftersales, marketing and support teams to ensure a seamless customer journey and exceed customer expectations.
• Support the Alfa Romeo Brand Managers in supplies management, vehicle orders, business forecasting and stock management.
• Adhere to unit sale and operating margin profitability targets.
• Contribute to achieving fixed sales and quality objectives to drive business performance.
• Continuously learn and develop by participating in regular training sessions and workshops to enhance knowledge of Alfa Romeo vehicles, industry trends, and sales techniques.

The additional benefits you’ll receive, working for Evans Halshaw:

• 31 days holiday (including bank holidays)
• Company Car
• Pension
• Life assurance
• Exclusive company discounts on used car purchases, leasing deals and aftersales service
• Celebrate your special day with an extra day off…