Global Account Manager

We're redefining how the world's most ambitious real estate companies run their operations. Our mission is to become Europe's leading platform for managing warehouse, logistics, retail, and multi-site commercial real estate portfolios - empowering our clients to protect revenue, boost efficiency, and unlock new value across every part of their business.

Our unified CAFM platform already powers the daily operations of over 250 million m² of real estate worldwide, supporting more than 500,000 professionals. Following mergers with leading UK and German property-operations businesses, we now help manage 100,000+ buildings across 35+ countries - and we're just getting started.

Backed by a leading growth equity investor, we're scaling rapidly and partnering with global leaders in logistics, retail and commercial real estate. As we grow through strategic acquisitions and bold innovation, we stay true to our core values: adaptability, collaboration, and client focus.

We support more than 250 million square metres of property, retain over 99% of our customers, and serve a growing base of real estate and facilities-management organisations across Europe. Our customers include seven of Europe's ten largest logistics platforms, the five leading global commercial real estate advisers and 17 of Europe's top 20 facilities management providers.

Backed by K1 Investment Management, we are profitable and achieving double-digit year-on-year growth. Our customers use our platform to manage and optimise critical areas of their estates, including facilities management, maintenance, assets, compliance, suppliers and operational performance.

We are now looking for an exceptional enterprise SaaS leader to take commercial ownership of a select portfolio of our most strategically important global customers.

This is not a traditional account management role. It is a senior, quota-carrying position with a mandate to create and close significant multi-country expansion opportunities, deepen executive relationships and build long-term enterprise partnerships.

You will own commercial strategy, executive engagement and ARR growth across a defined portfolio of named enterprise customers.

Customer Success will lead adoption, value realisation and customer health. Together, you will operate through one integrated global account plan for each customer, with clear ownership of commercial growth and customer outcomes.

Working directly with the CRO, CEO and regional leadership teams, you will help define how we develop our largest international customers and shape the operating model for global strategic accounts as the company scales.

The global accounts function is newly formed. You will therefore have the opportunity to build the motion with strong executive sponsorship and established support from Customer Success, Presales, Product, Marketing and BDR resources.

Take full commercial ownership of a select portfolio of named global strategic accounts.

Deliver significant expansion ARR through country, portfolio, product and use-case growth.

Create, shape and close complex, multi-year and multi-country enterprise opportunities.

Build a clear understanding of each customer's global estate, strategic priorities, decision-making structure and commercial potential.

Protect the long-term commercial value of each relationship, working closely with Customer Success to maintain strong retention and customer health.

Build trusted relationships with C-suite executives, senior business sponsors and global decision-makers.

Develop a clear executive engagement strategy for each account.

Lead strategic customer conversations around property operations, workplace performance, digital transformation, risk and portfolio optimisation.

Create alignment between customer leadership and our CEO, CRO and wider executive team.

Lead complex commercial negotiations and enterprise agreement discussions.

Strategic expansion

Develop and execute multi-year global account plans with clearly sequenced growth priorities.

Identify whitespace across countries, business units, property portfolios, operating models and solutions.

Turn customer priorities and demonstrated value into compelling expansion propositions.

Navigate complex international buying groups and create alignment across global and local stakeholders.

Set the global account strategy while partnering with in-country sales leaders on local opportunity execution.

Mobilise Presales, Product, Customer Success, Marketing and…