Vulnerability & Customer Experience Lead – Hybrid

A leading UK insurance firm is seeking a Customer Vulnerability Manager to contribute to the implementation of the Customer Vulnerability Framework. This hybrid role will require weekly attendance at the Cardiff office and aims to improve outcomes for customers in vulnerable situations. Key responsibilities include developing treatment plans for customer vulnerability, engaging with stakeholders, and ensuring alignment with FCA regulations.

The ideal candidate will possess excellent interpersonal skills, experience in the financial services sector, and confidence in facilitating workshops.
#J-18808-Ljbffr