Civil Enforcement Officer - Buses

Overview

We are looking for a highly motivated and proactive Civil Enforcement Officer - Buses to join the team at the local Council. Civil Enforcement Officers ensure adherence to parking regulations for both On-Street and Off-Street parking, helping to maintain safe traffic flow by patrolling streets and issuing Penalty Charge Notices (PCNs) for violations. This is a unique and innovative role involving regular patrols across designated areas within the district, including monitoring Loop Bus routes and working closely with partner organisations.

🚧 Enforce parking regulations in line with the Traffic Management Act 2004 and local parking orders. 🚌 Monitor Loop Bus routes to identify problem areas and attend weekly meetings with Stagecoach. ✉️ Assess situations and issue Penalty Charge Notices (PCNs) for illegal parking. 🔍 Collect and record evidence to support enforcement actions. 🔧 Carry out daily checks of pay and display machines and report faults as required.

🏙️ Conduct weekly inspections of Council car parks and submit inspection reports. 🤝 Provide high-quality customer service and assist the public with Council-related enquiries. 👮 Work collaboratively with enforcement teams, CCTV operators and police to share intelligence. 🚗 Manage reports of abandoned vehicles from identification through to removal. 🛑 Report environmental and highway issues such as potholes, faulty streetlights and cleanliness concerns.

📚 Support the training and mentoring of new officers when required.

• Enforce parking regulations in line with the Traffic Management Act 2004 and local parking orders.
• Monitor Loop Bus routes to identify problem areas and attend weekly meetings with Stagecoach.
• Assess situations and issue Penalty Charge Notices (PCNs) for illegal parking.
• Collect and record evidence to support enforcement actions.
• Carry out daily checks of pay and display machines and report faults as required.
• Conduct weekly inspections of Council car parks and submit inspection reports.
• Provide high-quality customer service and assist the public with Council-related enquiries.
• Work collaboratively with enforcement teams, CCTV operators and police to share intelligence.
• Manage reports of abandoned vehicles from identification through to removal.
• Report environmental and highway issues such as potholes, faulty streetlights and cleanliness concerns.
• Support the training and mentoring of new officers when required.

• Knowledge
• Basic understanding of the Highway Code and the Traffic Management Act 2004.
• Good knowledge of the Thanet area.
• Skills
• Basic computer literacy.
• Excellent communication and customer service skills.
• Experience
• Previous enforcement or compliance-related work is desirable.
• Ability to work flexibly, including shifts and rota patterns.
• Experience in conflict management or dealing with challenging situations is an advantage.
• Qualifications

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