Area support Retail

Retail Area Support Officer - Cardiff

£16.00 per hour 45 hours per week. Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

• Protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
• Provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
• Proactively deter and prevent anti-social behaviour, theft and criminal activity.
• Liaise with the store management, Police and other external agencies when required.
• Utilise conflict resolution in order to diffuse difficult situations that may arise within the workplace.
• Ensure behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.

• Be a team player with an enthusiastic attitude.
• Work on one's own initiative.
• Have Retail Security experience.
• Have a flexible approach to work to suit the business needs and the ability to work with different teams as required.
• Have excellent communication skills, both written and verbal.
• Be capable in the use of technology.
• Identify triggers to conflict and have excellent mediation skills.
• Conduct oneself to high ethical standards.
• Be trained in conflict resolution.
• Have Frontline Door Supervision or Security Guarding License essential; CCTV Licence would be beneficial.
• Have a Full UK Driving licence beneficial.
• Maximise the use of BWCCTV during confrontational situations.