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Area support Retail

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: Career Choices Dewis Gyrfa Ltd
Full Time position
Listed on 2026-06-05
Job specializations:
  • Security
    Security Guard, Site Security
Salary/Wage Range or Industry Benchmark: 16 GBP Hourly GBP 16.00 HOUR
Job Description & How to Apply Below

Retail Area Support Officer - Cardiff

£16.00 per hour 45 hours per week. Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team.

Main Duties
  • Protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
  • Provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
  • Proactively deter and prevent anti-social behaviour, theft and criminal activity.
  • Liaise with the store management, Police and other external agencies when required.
  • Utilise conflict resolution in order to diffuse difficult situations that may arise within the workplace.
  • Ensure behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
What we are looking for
  • Be a team player with an enthusiastic attitude.
  • Work on one's own initiative.
  • Have Retail Security experience.
  • Have a flexible approach to work to suit the business needs and the ability to work with different teams as required.
  • Have excellent communication skills, both written and verbal.
  • Be capable in the use of technology.
  • Identify triggers to conflict and have excellent mediation skills.
  • Conduct oneself to high ethical standards.
  • Be trained in conflict resolution.
  • Have Frontline Door Supervision or Security Guarding License essential; CCTV Licence would be beneficial.
  • Have a Full UK Driving licence beneficial.
  • Maximise the use of BWCCTV during confrontational situations.
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