Elite Relief Officer

Job Overview

• Protect customers' property, people, and assets by providing security services in direct accordance with the site's published Assignment Instructions (AI's) and any subsequent changes.
• Deliver results that meet or exceed the key performance indicators / service level agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• Undertake additional training to ensure continuous self-development.

• Up to date with using a smart phone and basic desktop PC work.
• Must hold a driver's licence and have own vehicle.
• Must be able to gain SC clearance.
• DS license preferable.
• CCTV also preferable.
• Flexible for days, nights, and weekends.

• Be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
• Fully and satisfactorily complete all the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, familiarising oneself with any changes to suggest additional amendments that will improve or enhance the current level of service.
• Be compliant with industry and statutory legislation (front‑line licence in either security guarding or door supervision) and wear it at all times while carrying out duties. Customer also requires a CCTV PSS SIA licence. Additional courses contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodological and orderly way.

• Fully and satisfactorily complete all required competency training.
• Undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• Renew licence 16 weeks before expiry.

• Look out for, and immediately report, any health & safety hazards or potential hazards on site.
• Stay alert to any threats or changes within the work environment to take appropriate action to reduce disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears threatening.
• Maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident for the incident report process.
• Keep to schedules and demonstrate commitment.
• Ensure check calls are carried out at allocated time slots as stipulated in the Assignment Instructions (AI's).
• Call emergency services and Communication Centre to report incidents.

• Previous security experience.
• SIA licence.
• SC clearance desirable.

Benefits include a flexible benefits scheme with options such as virtual GP, salary finance, dental insurance, dining cards, coffee clubs, technology purchases, high‑street discounts, cycle‑to‑work scheme, life cover, save‑as‑you‑earn and Mitie Matching Share Plan. Mitie Stars recognise hard work with cash prizes and a chance for a £10,000 top prize.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.