Security Supervisor

An exciting opportunity has arisen for a motivated and reliable individual to join the Security Services team as a Band 3 Security Supervisor. The post holder will support the delivery of a safe and secure environment across the Health Board, assisting in the day-to-day supervision of security officers. You will play a key role in ensuring high standards of service, professionalism, and compliance with organisational policies and procedures.

• Lead and coordinate security staff on shift
• Provide a visible, professional and reassuring presence across all sites
• Support the response to incidents, including conflict situations and emergencies
• Ensure all incidents are recorded accurately and reported in line with policy
• Carry out regular patrols of buildings and grounds to maintain security
• Monitor CCTV systems in accordance with legislation and local procedures
• Provide guidance and support to security officers during shifts
• Liaise with staff, patients, visitors, and external agencies such as the Police
• Promote a safe and secure working environment at all times
• Assist with investigations and follow-up actions where required
• Allocate duties and deploy staff
• Ensure compliance with Health Board policies, procedures, and legal requirements
• Support training and development of security staff
• Maintain accurate records and documentation
• Respond to and manage incidents in a calm and professional manner
• Undertake administrative duties relevant to the role

• Good general education to include GCSE's in English and Mathematics or equivalent
• Previous NHS supervisory experience
• Previous experience of undertaking security duties
• Working with the general public
• Flexible to work shifts, including nights, weekends, and bank holidays
• Ability to attend all UHB sites and Drive UHB Vehicle

• Good communication skills and ability to work as part of a team
• Good standard of IT skills (Outlook, Word, reporting systems)
• Commitment to customer service
• Ability to work individually as well as part of a team with minimal supervision

• Security Certification / Licences
• Other Qualifications

• Knowledge of GDPR / information governance, security standards, protocols & legislation
• Ability to deal with volatile situations calmly and effectively
• The ability to be proactive and support change
• Ability to stimulate staff to improve quality of service
• Understanding of Health and Safety regulations
• Understanding of NHS policies, values, and procedures
• Empathy when dealing with patients, visitors, and staff
• Strong positive leadership presence
• Ability to undertake physical intervention where necessary