Loss Prevention Partner

ABOUT THE ROLE

As a Loss Prevention Partner (LPP) in our Profit Protection team you'll add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You'll investigate trends and report on key themes regarding shrinkage to protect our profits. You will protect your fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £4.25 per hour. This also applies to existing Partners who have enrolled onto Enhanced Hours Premium arrangements. You must be 18 years or older to work in this role. You’ll work on a rota basis and will be required to work a variety of shifts, including evenings and weekends.

• Be a point of contact for branch Profit Protection related issues, and elevate as required.
• Mitigate the risk of malicious harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
• Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
• De‑escalate conflict situations in the shop professionally, and at times, may be required to detain or ban individuals who are committing offences in our shops.
• Support with investigations where required.

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail with ability to spot trends and signs of profit loss.
• Good customer service and relationship building skills.

• Previous experience of working in a loss prevention role and a customer facing environment would be beneficial but is not essential as you will receive full and comprehensive training in the first few weeks of starting in your new role.

Location:

Cardiff (John Lewis & Partners), The Hayes, Cardiff, Vale of Glamorgan, CF10 1EG
. Pay: £29,000.00 - £41,000.00 annually.

Hours:

Varied hours of part‑time work (22 hours a week) across seven days, including early starts, late finishes, evenings and weekends. Job Level: Partnership Level
9. Permanent contract.