Store Detective

Store Detective – SIA Front-Line Licence Required Manual Driving Licence Required

We are seeking highly motivated and professional Store Detectives to join our team. This is more than just a security role – it is a career-defining opportunity for experienced retail security officers to step into a high-impact position that combines operational excellence, intelligence-led decision-making, and cutting-edge technology.

You will operate at the forefront of retail security, using industry-leading technology to detect suspicious behaviour, guide interventions, and protect people and assets. The role demands excellent judgement, confidence in high-pressure situations, and the ability to balance proactive intervention with intelligence gathering. You will work closely with local law enforcement, business crime reduction initiatives, and colleagues to ensure a safe and secure environment for staff and customers.

This is an excellent platform to develop your career, gain exposure to market-leading security practices, and become part of an innovative, forward-thinking team within a market-leading security solutions provider.

Location: Cardiff

Hours: 45 hours

Hourly Rate: £15.00

Shift Pattern: must be willing to move around different sites in Wales

Equipment Provided: Mobile phone

• Deliver retail security interventions guided by technology alerts, including detention of individuals, early recovery of goods, and intelligence-only reporting where appropriate.
• Utilise advanced, industry-leading technology to monitor, detect, and respond to suspicious behaviour, exercising excellent judgement in a variety of situations.
• Collaborate with local police and business crime reduction initiatives to collect and share actionable intelligence.
• Ensure safety of staff, customers, and yourself at all times, strictly following A.S.C.O.N.E protocols.
• Cover a small cluster of stores, with travel reflecting the agreed deployment area (travel outside cluster reimbursed).
• Provide exceptional customer service while maintaining a professional and approachable presence.
• Take part in local information gathering and collaboration initiatives to prevent crime and reduce risk.
• Apply conflict management skills when required; training provided where appropriate.
• Maintain smart appearance, professional conduct, and represent ASEL as a trusted partner to the business.
• Contribute to continuous personal development and career growth through the ASEL Group Development Plan.

• Retail security experience, ideally plain clothes (training available for experienced uniform officers).
• Valid SIA Front-Line licence.
• Manual driving licence.
• Strong communication and interpersonal skills.
• Ability to remain professional in high-pressure situations and manage conflict effectively.
• Minimum of one year of frontline security experience in retail or guarded services.
• Basic IT proficiency.
• Smart appearance and professional conduct.

• Educated to A-Level or advanced NVQ level.
• Additional SIA accreditations.
• Conflict management training.

• Exceptional communicator with strong observation and judgement skills.
• Confident, proactive, and solution-focused.
• Committed to driving positive business outcomes.
• Flexible and collaborative, supporting the wider team and organisational objectives.

• Access XD recognition platform with rewards and discounts
• Apprenticeship opportunities
• Employee of the Month scheme (£50 reward)
• 110% Club for outstanding performers with substantial prizes and monetary incentives
• Wage Stream for flexible wage access
• Employee Assistance Programme (EAP)
• Continuous professional development and career progression opportunities
• Ongoing training and upskilling

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objectives are that all individuals shall have equal opportunities for employment and advancement on the basis of their skills, aptitudes, and abilities.

ASEL is committed to the engagement and retention of the best possible talent and to creating an environment that encourages excellence through inclusion, equality, diversity, leadership, and management.

• Job descriptions are reviewed regularly and may be updated following agreement between you and your manager.
• Employees are expected to act professionally, cooperatively, and flexibly, undertaking duties within the scope of their role.