Neighbourhood Coach

Overview

Location:

Cardiff, Torfaen & Newport | Patch Size: 225–250 homes

Be the difference in your community. Are you passionate about people and communities? We're looking for a Neighbourhood Coach to build strong, supportive relationships with tenants and help them thrive in their homes and neighbourhoods.

Here is the recruitment pack for additional information :

• Empower residents to achieve their goals and sustain tenancies
• Champion a person-centred, community-first approach
• Tackle challenges and celebrate successes with tenants
• Collaborate with local partners to bring real value to communities
• Help shape vibrant, healthy neighbourhoods

You’ll be part of a dynamic regional team, driving local engagement and delivering services that truly make a difference.

• A meaningful role with real impact
• Supportive team culture
• Opportunities to grow and develop
• The chance to help build happier, healthier communities

For success, candidates should be able to demonstrate confident use of Microsoft 365 packages and be willing to communicate and support a wide range of stakeholders to see the best outcomes for our customers.

Ready to coach a community to success?

Apply now and help us create places people are proud to call home.

A driving licence and access to a vehicle is essential for this role.

• Salary of £18.80 per hour
• Company Private Medical Scheme
• 30 hours per week
• 25 Days annual leave plus bank holidays pro rata (increasing with length of service)
• Pension Contributions of 8%
• Free parking
• Salary sacrifice schemes
• Employee assistance programme and well-being resource available 24/7
• ‘Perks’ – a range of shopping and activity discounts and cashback options
• We are a Family Friendly organisation
• Develop with the support of our Learning and Development team

Through our Learning and Development team we provide a range of learning and development opportunities to support you on your learning journey with us. We offer development opportunities for every stage of your career. From technical training to leadership development we have a range of programmes.

Closing date: 23 February 2026

Interviews to be held: 02 March 2026 at our Head office

If successful for this role a DBS check will be required.

Hafod reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration.