Housing Officer, Social Work

Housing Officer (Dispersal Accommodation) Wales £32,000 - £35,000 per annum Full-time | Permanent

We are currently recruiting for compassionate and proactive Housing Officers to join a fast‑paced and rewarding environment supporting vulnerable individuals across Wales, predominantly covering either North Wales, Swansea or Cardiff.

• Support Service Users, manage a caseload of approximately 200–250 users, conduct inductions and support settling into accommodation.
• Carry out regular welfare checks and property visits; signpost individuals to relevant services such as healthcare and local support agencies.
• Report and manage incidents, safeguarding concerns, and absconding cases; ensure timely move‑on in line with contractual requirements.
• Conduct property inspections, report maintenance issues, coordinate repairs, and ensure properties meet health & safety standards.
• Prepare properties for new occupants and manage voids effectively; support inventory management and minor repairs where required.
• Collaborate with internal teams and external stakeholders, attend meetings, and contribute to service delivery improvements.
• Maintain accurate, up‑to‑date records and documentation; support colleagues and provide cover when required.
• Ensure compliance with company procedures, relevant legislation, and partake in training and continuous professional development.
• Remain responsive to communications and operational demands, including emergencies.

• Experience working in housing, support work, or a similar role.
• Strong organisational skills and ability to manage a high‑volume caseload.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Understanding of safeguarding and supporting vulnerable individuals (desirable).
• Full UK driving licence and access to own vehicle (essential).

• 33 days annual leave (including bank holidays).
• Life cover (2× basic salary).
• Westfield Health membership – cashback on health services and discounts for retailers and gyms.
• Laptop, phone, and any other required equipment provided.
• Mileage expenses claimable from home.
• 6‑month probationary period.
• Employer pension contributions (4 % employer, 4 % employee).
• Referral bonus scheme.

This role is not open to applications from those who will require sponsorship under the points‑based system. Successful applicants will require Counter Terrorism Clearance (CTC) and be subject to Disclosure and Barring Service checks. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.