Advice Officer

The Money Advice Team, part of the larger Advice Services, is a welfare and benefits team that supports approximately 1100 people a month identifying financial support, grants and discounts and dealing with debt. Working with partners both externally and internally, they're able to ensure the best help is given to improve financial and living circumstances.

The Team is expanding due to the demand and the essential need of people visiting the 15+ locations across Cardiff that the team are committed to attending.

An exciting opportunity has arisen for 2 committed individuals experienced in delivering excellent customer service and having a good knowledge on Welfare Benefits to deliver Money Advice.

They will deliver this service from Central Library Hub as well as the outreach hubs, Foodbank Distribution Centres and regular one‑off events.

The successful candidates will provide advice on Welfare Benefits, Housing Benefit and Council Tax Reduction as well Grants and Discounts and schemes and projects run by Cardiff Council. These services are to be delivered in person, telephone, web chat or in writing.

The successful candidates will have a good knowledge of the topics involved in Money Advice support, namely;

• Welfare Benefits and Income Maximisation, including UC; its eligibility and impact on other benefits.
• Council Tax and Council Tax Reduction
• Disability Benefits
• Grants, Discounts, Cost of Living Support and schemes associated with the support of those on low/irregular income
• Referrals and signposting to both internal and external organisations

The ability to speak other languages in particular Welsh, Somali, Arabic or Polish would be an advantage.

Relevant training will be provided on all of the above as well as IT and in house systems.

These posts are temporary until 31 March 2027.

This post is subject to Disclosure and Barring Service Basic checks.

Evening and weekend working will be required on a rota basis.