Independent Officer (Freelance) - Children's Services Complaints Sanctuary Personal

Job Title: Independent Officer (Freelance) – Children’s Services Complaints
Specialism: Children’s Services Complaints
Location: Cardiff, UK
Salary: £40 per hour (£12.50 per hour for travel time)
Type: Freelance Locum (3 months)

Are you ready to make a difference in children’s lives while enjoying the flexibility and diversity of freelance work? Cardiff Council is on the hunt for experienced Independent Officers to dive into the dynamic world of Children’s Services Complaints. This opportunity, based in the vibrant city of Cardiff with the option for flexible and hybrid working, allows you to take charge of Stage 2 complaints under the Social Services Complaints Procedure (Wales) for a period of three months.

With competitive fees of £40 per hour for professional time and £12.50 for travel time, this role combines rewarding work with the benefits of independent freelancing.

• Flexibility: Locum work offers the freedom to manage your own schedule and choose assignments that fit your lifestyle, giving you the ultimate work-life balance.
• Varied Experience: Enjoy a varied working environment that keeps things interesting and continually develops your skill set.
• Networking: Build a diverse portfolio and connect with a network of professionals, enhancing both your career and personal development.
• Professional Development: The role’s flexible nature allows you to experience multiple areas within children’s services, broadening your expertise and understanding.

• Conduct independent investigations into Stage 2 complaints related to Children’s Services with meticulous attention to detail.
• Collaborate with an Independent Person when necessary to uphold fairness, transparency, and statutory compliance.
• Gather and meticulously analyse evidence, including case records, policies, and conduct interviews with relevant parties.
• Engage sensitively and professionally with complainants, families, advocates, and other professionals to ensure effective communication.
• Draft clear, balanced, and evidence-based investigation reports that outline findings and recommendations to drive service improvements.
• Ensure compliance with the Social Services Complaints Procedure (Wales) Regulations throughout your investigations.
• Identify and highlight learning opportunities to promote continuous service improvement.

Living and working in Cardiff promises not only job satisfaction but also a great lifestyle. Cardiff offers a unique blend of historic charisma and modern flair, with an array of cultural landmarks, stunning parks, and a welcoming community. Whether you’re exploring the vibrant food scene or enjoying the proximity to picturesque landscapes, Cardiff is a city that truly has something for everyone.

Join us and experience the excitement and fulfilment that comes with being a part of Cardiff’s journey toward excellence in children’s services.