Debt Caseworker

Advice, Charity, Community, Social Welfare

Citizens Advice Cardiff and Vale is a progressive and dynamic advice service offering exciting career opportunities for individuals to join our organisation. We currently have the following job vacancy.

Debt Caseworker

We are looking for people to provide debt advice and casework via face-to-face, telephone and digital channels to clients throughout Wales as part of the Citizens Advice Advice link Cymru service.

Looking for a career with work-life balance?

We offer Monday to Friday, 9 to 5 hours, with no evenings, weekends, or bank holidays! You will receive a generous 30-day annual leave package in addition to Bank Holidays. We are offering a competitive starting salary, and we are proud of our strong development culture with frequent opportunities for training and career progression. We’re looking for people with a background in debt casework to provide clients with the best possible options to overcome debt issues.

Hours
:
Full-Time- 37 hours per week;
Monday - Friday

Salary
:
Salary from £28,642- £31,803 per annum depending on experience

Holidays
: 30 days’ annual leave per annum, plus Bank Holidays

Closing Date
: 5PM Friday 21st August 2026

Interview Dates
:
Tuesday 25th August and Thursday 27th August

Debt Caseworker Vacancy – Further Information

All training and minimum 6-month probationary period will be office based. Following completion of this there may be the opportunity to work some hours at home if this is desirable.

Qualifications and Skills

The successful candidates will:

• Have experience of or a commitment to delivering excellent client outcomes, either face to face, via telephone or other digital channels
• Be passionate about advocating on behalf of clients and negotiating with third parties to help resolve their debt problems
• Have an understanding of the debt process and solutions available
• Have experience in supporting clients in managing their finances and maximising their incomes.
• Welsh language applications are highly encouraged

We offer an attractive remuneration package with excellent terms and conditions of employment including:

• An annual leave package starting at 30 days plus bank holidays with additional days awarded for long service*
• Excellent work-life balance
  
  Frequent training and career development opportunities
• Employee Assistance Programme
• Health & Wellness Cash Plan – supporting employees with the costs associated with everyday healthcare needs

Job Duties

• Provide casework covering the full range of debt advice and, where appropriate, other areas of advice.
• Engage with clients in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to clients in accordance with policies

* After completing 5 consecutive, complete years, you will be entitled to an extra day of annual leave and a further day for each additional year worked, up to a maximum of 5 days (pro rata for part-timers). In addition to this:

• On the anniversary of completing 10 consecutive years of service, you will be entitled to an additional day of annual leave (pro rata for part-timers)
• On the anniversary of completing 20 consecutive years of service, you will be entitled to an additional 3 days of annual leave (pro rata for part-timers)
• On the anniversary of completing 25 consecutive years of service, you will be entitled to an additional 1 day’s annual leave (pro rata for part-timers)