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Helpline Advisor: Emotional Support & Referrals
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-08-23
Listing for:
Victim Support
Full Time
position Listed on 2026-08-23
Job specializations:
-
Social Work
Community Support Services, Mental Health, Crisis Counselor, Family Advocacy & Support Services
Job Description & How to Apply Below
Victim Support in Cardiff is recruiting Helpline Advisors to join the National Contact Centre on a 12-month fixed term contract. The role is full time (37.5 hours per week) with shifts between 8am–8pm, office-based, with DBS and references required.
You will provide emotional support, information and referrals to victims of crime, working across services while maintaining confidentiality and handling challenging, sensitive situations with empathy.
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