Support Officer TAFF

We are looking for a caring and compassionate Support Officer to join our team at Ty Seren and support young people to make changes in their lives. By building positive relationships and taking a 'work with' approach, you'll help residents achieve their goals and take those next steps towards independence. The role can be challenging. We work in a psychologically informed way and aim to build resilience in trauma-affected people, which can bring up many difficult emotions.

Every member of the team at Ty Seren brings their own unique personality, creating a supportive, inclusive and welcoming workplace like no other.

You'll provide tailored support to the residents of Ty Seren. To ensure the safety and wellbeing of service users in a psychological environment. To promote independent living skills with the goal of successful move on into independent accommodation.

• Understanding of working with people with support needs
• Good working knowledge of HB /and UC
• Ability to run workshops to increase independence and wellbeing sessions and to support residents to achieve their goals and aspirations
• Up to date safeguarding and child protection understanding
• A positive approach to tackling project wide issues and responding positively to residents
• Experience of managing challenging behaviour and resolving conflict
• To challenge behaviour which undermines the ethos of equality
• Ability to drive
• Confident with computers

We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch with Jason O’Connor at jason.o'

Interview Date:
Thursday, 29th October 2026.

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds.

Cardiff