Service Manager - Homeless Services

North Wales | £37,461.24 per annum | 37 hours per week | Permanent

At Clwyd Alyn, we're working to end poverty across North Wales by providing homes and support services that help people thrive.

Guided by our values of Trust, Kindness and Hope, we're looking for an experienced and compassionate Service Manager to lead our specialist domestic abuse services within CAWA (Clwyd Alyn Women's Aid).

This is an opportunity to lead services that provide safety, support and hope to individuals and families affected by domestic abuse. You'll oversee refuge accommodation, outreach and community support services across North Wales, ensuring survivors receive high-quality, trauma-informed support that helps them move towards safety, recovery and independence.

• 25 days annual leave plus bank holidays, rising with service
• Option to buy or sell annual leave
• Generous pension scheme
• Professional development and learning opportunities
• Work for an organisation recognised for its commitment to wellbeing
• Vivup benefits platform and employee discounts
• A role with genuine purpose and social impact

As Service Manager, you'll lead the delivery and development of CAWA's domestic abuse services, ensuring they remain safe, effective, trauma-informed and centred on survivors and their children.

You'll work closely with colleagues, commissioners and partner agencies to improve outcomes and maintain high standards of safeguarding and professional practice.

No two days are the same. You could be supporting staff through a safeguarding situation, working with partner agencies, reviewing performance or developing new initiatives.

This role offers both challenge and impact.

The people accessing our services may have experienced significant trauma, abuse and crisis. You'll support your team through complex situations requiring sound judgement, resilience and strong leadership. This includes safeguarding, risk management, partnership working and making decisions where safety is paramount.

The rewards are equally significant.

You'll lead services that help people move from fear to safety and from crisis to stability. You'll see individuals rebuild confidence, regain independence and create positive futures for themselves and their families. Few leadership roles offer such visible and meaningful impact.

Experience with in domestic abuse services is beneficial, but we also welcome transferable leadership skills from housing, social care, safeguarding, health and other people-centred services.

• Leading and developing domestic abuse services across refuge and community provision.
• Managing, motivating and supporting a multidisciplinary team.
• Promoting a trauma-informed, survivor-centred approach.
• Ensuring effective safeguarding, risk management and case management.
• Building strong relationships with statutory and voluntary sector partners.
• Monitoring service quality, outcomes and performance.
• Driving service improvement and innovation.
• Ensuring compliance with Welsh Government, commissioner and organisational standards.
• Managing resources effectively and supporting service sustainability.

We're looking for someone passionate about creating positive change and helping people live safer lives.

You will:

• Embody our values of Trust, Kindness and Hope.
• Lead with compassion, empathy and professionalism.
• Build strong relationships with colleagues and partner agencies.
• Remain calm and decisive in complex situations.
• Support, develop and inspire others.
• Take a proactive, solution-focused approach.
• Understand safeguarding, professional boundaries and trauma-informed practice.
• Be committed to…