Complex Needs Case Co-Ordinator

Cardiff Council’s Young Persons Multidisciplinary Team (YP MDT) provides targeted, coordinated support to young people aged 16–25 who are experiencing homelessness and have complex or multiple needs.

The team works in partnership across housing, health, social care and specialist services, using trauma-informed, person-centred and assertive outreach approaches to improve outcomes and prevent repeat homelessness.

As a Young Persons Complex Needs Case Coordinator, you will provide assertive, needs-led support to young people at risk of harm, exploitation or criminality.

You will manage a caseload, complete holistic assessments and support plans, advocate for young people and coordinate their journey through homelessness. Working closely with the wider YP MDT and partner agencies, you will help young people access appropriate accommodation, remain engaged with services and achieve sustainable, positive outcomes.

We are looking for a resilient, proactive and compassionate practitioner who can build positive professional relationships with young people who may have experienced trauma or have a history of limited engagement with services. You will have experience of supporting people who are homeless and have complex needs, managing a caseload, completing risk assessments and support plans, and working collaboratively with partner organisations.

Strong communication, advocacy, organisation, record-keeping and IT skills are essential.

Knowledge of homelessness, safeguarding, exploitation and trauma-informed practice would be advantageous.

The ability to speak Welsh or another community language would also be an advantage.

This is a temporary post until 31 March 2027, funded through annual grant arrangements, with the potential for extension subject to ongoing funding.

This post is subject to an Enhanced Disclosure and Barring Service (DBS) check.

Internal applicants applying on a secondment basis must obtain the appropriate approval prior to applying, in line with Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or Senior Nominated Officer, graded no lower than OM2 or in the case of schools-based staff the Head teacher / Governing Body.

This vacancy is suitable for post share.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

Job Category Housing

Department Housing & Communities

Working Pattern/Contract Type Full Time Temporary