Service Coordinator

Ready to find the right role for you?

Salary: £29,705.20 per annum, plus 15% annual employee bonus scheme, 3% annual salary review & Veolia benefits

Hours:

Monday to Friday, 40 hours per week

Location:

Cardiff, CF15 7QT
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone.

With one of the largest growing fleets in the UK, our drivers are pivotal to delivering essential services. They work hard to serve their local communities and make a positive impact every day. Whether you’re looking to overhaul the industry, or just do a good day’s work, we know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you;25 days of annual leave

Access to our company pension scheme

Stream - Employee financial well being support: early access to your earned pay, savings, budgeting, financial coaching & rewards

Discounts on everything from groceries to well known retailers

Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need toOne paid days leave every year to volunteer and support your community

Ongoing training and development opportunities, allowing you to reach your full potential

What you’ll be doing ;

Day-to-day management of service delivery, including the dynamic allocation of work to vehicles/routes

Communicating with customers and stakeholders, providing status updates and maintaining contact with drivers

Completing debriefs with front line staff and reporting necessary actions or updates as required

Face-to-face engagement with drivers, supporting them to address any issues on route

Reporting of all safety concerns or container damage and encouraging ‘stop the job’ if it is deemed unsafe to continue

Ensuring Veolia legal compliance on-site (WTD, O’licence and transport compliance)
What we’re looking for;

Essential Able to demonstrate an understanding of transport compliance and WTDGood communication skills communicating with people of all levels including drivers, frontline employees and customers

Ability to organise a busy workload and operate at a fast pace Working with a quality management system e.g. ISO Managing transport compliance

Experienced IT Skills, and the ability to adapt to Google operating systems

Desirable

Previous experience operating within a similar industry; waste/transport/logistics

What’s next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
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