Lead Agent: Premier Passenger Care & Mentoring; Heathrow
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-07-18
Listing for:
ABM UK
Full Time
position Listed on 2026-07-18
Job specializations:
-
Transportation
Job Description & How to Apply Below
ABM UK is seeking a Lead Agent at Heathrow Airport to deliver top-tier customer care and guide a team of agents. You will handle high-profile passenger needs during busy flights, ensuring seamless journeys and professional, courteous service across the terminal and aircraft.
You will mentor newer agents, maintain accurate progress updates on PDAs, and uphold safety with daily equipment checks, while working a 4 on/4 off shift pattern at a 40-hour week.
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