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Lead Airport Agent — VIP Passenger

Job in Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for: ABM UK
Full Time, Contract position
Listed on 2026-07-18
Job specializations:
  • Transportation
    Airport Operations & Services
  • Customer Service/HelpDesk
    Airport Operations & Services
Salary/Wage Range or Industry Benchmark: 15.44 GBP Hourly GBP 15.44 HOUR
Job Description & How to Apply Below
Position: Lead Airport Agent — VIP Passenger Support

ABM UK at Heathrow Airport is seeking a Lead Agent to deliver first-class customer experiences during high-profile flights. You will act as a focal point for colleagues, airlines and passengers, guiding a team through busy operations and mentoring newer agents.

This 6-month fixed term contract runs on a 4 on, 4 off schedule, 40 hours per week, with a pay rate of £15.44 per hour. You will ensure seamless journeys, manage passenger information on PDAs, and uphold safety and excellent service

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