Customer Representative Associate II - Human Services

Department of Health and Human Services (DHHS)

Opening Date:
September 25, 2026 Closing Date:
October 8, 2026

Job Class Code: 6594 Grade: 13 (Administrative Services) Salary: $18.08 - $26.03 per hour Position Number:

Location:

Caribou

This position allows for partial telework with management approval. Currently, this position is not eligible for visa sponsorship or STEM OPT extensions.

• Complying with the requirements of State policies, including those concerning human resource components of security protocols of agency information security and confidentiality policies for state business purposes.
• Working with clients over the phone to assist with eligibility questions.
• Assisting clients with reporting, eligibility, and compliance requirements.
• Coordinating approved client services.
• Coding, computing, verifying, posting, reconciling, and/or updating standard documents.
• Updating case records and completing documentation requirements.
• Informing supervisor of emergency trends in service needs.
• Providing clients with information about how to apply for benefits.
• Confirming receipt of documents from clients.
• Replacing various cards clients use to access benefits.
• Providing information about resources to clients.
• Other duties as assigned.

To qualify for this position, you must have training, education, or experience in office and administrative support work that demonstrates:

The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health through the Maine Center for Disease Control and Prevention, operates two state psychiatric hospitals, and provides oversight to health care providers through the licensing division.

DHHS is the largest executive branch department in Maine, employing over 3,000 people across the state.

The Office for Family Independence (OFI) is responsible for administration of eligibility determination for a number of programs, including Maine Care, Temporary Assistance for Needy Families (TANF), Food Supplement, Fraud and Recovery, and Child Support.

For questions about this position, please contact Marcus Hatch ch or call .

• Work-Life Fit
  - Rest is essential. Take time for yourself using 13 paid holidays and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime‑exempt employees receive personal leave. When you or immediate members of your family are ill, utilize 12 days of sick leave per year.
• Health Insurance Coverage
  - The State of Maine pays 85%-95% of employee‑only premiums ($12,213.60 - $13,650.48 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
• Health Insurance Premium Credit
  - Participation decreases employee‑only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
• Dental…