Ward Clerk​/Data Analyst

Job Summary

Are you highly organised, detail-oriented, and passionate about making a difference in healthcare? Eden Valley Hospice and Jigsaw are looking for a Ward Clerk / Data Analyst to join our dedicated team. This unique role combines frontline administrative support with data analysis to help us deliver exceptional care and continuously improve our services.

• Be part of a compassionate organisation that puts patients and families at the heart of everything we do.
• Work in a varied role that blends clinical administration with data‑driven decision‑making.
• Gain experience with healthcare/data presentation systems like EMIS Web and Power BI.
• Contribute to meaningful work that supports quality, safety, and governance in patient care.

• Act as the first point of contact for visitors, relatives, and healthcare professionals on our Adult Inpatient Unit.
• Provide essential administrative support to hospice services.
• Maintain accurate patient records and ensure compliance with GDPR and information governance standards.
• Manage and analyse data to produce high‑quality reports aligned with key performance indicators.
• Support system administration, template design, and staff training on EMIS.

• Strong organisational skills and the ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office and confidence with IT systems.
• Experience in healthcare administration and/or data analytics is desirable.
• A commitment to confidentiality and working with sensitivity in emotionally challenging environments.

• A supportive and friendly team environment.
• Opportunities for training and professional development.
• The chance to make a real impact on patient care and service quality.
• Generous group pension scheme (6% employee/employer contribution).
• Life insurance for all staff working regular hours.
• Company maternity and adoption schemes.
• Access to an Employee Assistance Programme.
• Health and wellbeing initiatives.
• On‑site catering facilities.
• Free parking.
• Occupational sick pay scheme.
• Discounted gym membership.
• Access to high street and online discounts.

Date posted: 19 December 2025

Salary: £27,021.56 a year

Contract:

Permanent

Working pattern:
Full‑time

Reference number: B0371‑25‑0003

Job locations:
Eden Valley Hospice, Durdar Road, Carlisle, CA2 4SD

• Provide secretarial and administrative support to clinical and non‑clinical areas of the Hospice.
• Act as first point of contact for visitors, relatives, carers, and professionals both face‑to‑face and via telephone.
• Answer the telephone, field calls, and take/passing on messages when required.
• Inform appropriate professionals following a patient’s death/discharge.
• Request confidential records and ensure these are transferred and stored securely, including safe disposal in accordance with current legislation.
• Prepare and develop necessary documentation for clinical areas.
• Maintain up‑to‑date ways of working for AIPU and relevant administration processes.
• Ensure filing systems are organised and maintained.
• Return NHS medical records using iFit system.
• Update NHS IT and secure logins for both new starters and leavers.
• Deliver systems (EMIS) support and training to clinical staff as required.
• Support with internal and external room bookings.
• Provide cover for the main reception and other clinical areas when required.
• Provide administration support for relevant clinical meetings including sending out meeting invitations, documentation such as agendas and minute taking when required.
• Provide holiday cover for Ward Clerks and work flexibly during these times to ensure cover is available Monday‑Friday.
• Willingness to participate in training as required to keep up to date with current technology, legislation, best practice and new process and procedures.
• Undertake any other appropriate duties as requested and within your capability as dictated by the needs of the organisation.

• Maintain a computerised system (EMIS Web) to record patient information for Adult and Children services, including support system administration…