Lettings Assistant

Job Title

Letting Assistant

Permanent

£24,642.28 per annum (£27,063.20 after 12 months successful performance)

Full Time – 35 Hours

Monday to Friday

Carlisle, Cumbria

Please note that Riverside is not offering sponsorship; we will not apply for additional sponsor ships for existing colleagues or candidates.

Deliver a quality lettings service for social housing, ensuring that homes are let quickly and appropriately, at the required standard, minimising rent lost through empty homes. Role model Our Riverside Way values and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments.

• Demonstrable commitment to Our Riverside Way values.
• Proven ability to show initiative and take ownership of tasks.
• A strong customer focus, with excellent written and verbal communication skills.
• Proficient in use of Microsoft Office Suite.

• Support end‑to‑end management of empty homes, from the point that notice is received to the creation of the new tenancy on the housing management system. Work collaboratively with Lettings Officers and Team Leaders to ensure that properties are let as quickly as possible, to the required standard.
• Produce letters to outgoing customers using relevant templates to confirm that their notice to end their tenancy has been received.
• Update customer housing applications where Choice‑Based Lettings and Common Housing Register (CHR) partnerships delegate this responsibility to housing providers.
• Advertise properties in line with lettings policies and strategies, using CBL and CHR partnerships, local nomination arrangements and online advertising as appropriate.
• Carry out appropriate pre‑tenancy checks for management lets, including an income and expenditure check, to support customers to ensure that they are able to afford the property and referring on for specialist support as appropriate. Support with on‑boarding new customers through the Digital Tenancy Sign Up portal.
• Prepare sign up documentation and create tenancies in the housing management system. Complete and upload the CORE form for all lettings.
• Ensure compliance with Group requirements in Health & Safety, Safeguarding, Equality & Diversity and Data Protection.

• Demonstrable commitment to Our Riverside Way values.
• Proven ability to show initiative and take ownership of tasks.
• A strong customer focus, with excellent written and verbal communication skills.
• Proficient in use of Microsoft Office Suite.
• Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
• Proactive approach, able to work flexibly and adapt to changing situations.

• Competence in using Open Housing and Salesforce, or CX (Microsoft Dynamics) and CE.
• Experience of working in Lettings.

• Competitive pay & generous pension
• 25 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role they will be guaranteed an interview.