Administration Officer

Complex Emotional Needs Services (CENS) Administration Services

An opportunity has arisen for a part-time (22.5 hours per week) permanent B3 Administration Officer to join our transforming Complex Emotional Needs Service. This is an exciting time for North Cumbria Adult Mental Health Services which are undergoing transformation works, and as such administration services are contributing to this agenda. The position would be ideal for organised, responsive and motivated individuals who are committed to change management principles.

The candidate will need to have proven experience of working in a similar environment. Previous secretarial experience is essential due to the demands of the role.

This post offers an ideal development opportunity for those wishing to take their next step within NHS administration and to learn further skills. Training and development opportunities will be provided, and the service is committed to upskilling our workforce via the CNTW Academy.

Full support will be provided by the team of administrators based on site.

Please note there may be occasions when you are requested to travel to one of our other North Cumbria bases to provide support and/or cover for absent colleagues.

• Secretarial experience working within a team such as processing referrals, coordination of clinics and general administrative duties.
• Supporting the day‑to‑day running of the administration office.
• Experience in a customer/client‑focused environment in the last 12 months – delivery of customer care skills in person or over the telephone.
• Proven experience of working with Microsoft Office packages and excellent keyboard skills – essential when preparing letters and reports on behalf of the clinical team.
• Effective minute‑taking skills and ensuring all actions are acted upon; this may include live typing.
• Diary management skills.
• Ability to be self‑directed, motivated and able to contribute positively within a team.
• Strong organisational skills and the ability to structure day‑to‑day tasks.
• Demonstration of flexibility in the role.
• Desirable: A working knowledge of electronic patient record systems (e.g., RiO); training will be provided.
• Desirable:
  The successful applicant must meet the mobility requirements of the role, therefore a current driving licence and access to a car is desirable.

The post holder must be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate in all relevant training courses appropriate to the role.

The post holder may also undertake additional duties as directed by the Administration Team Lead.