Administration Assistant

Go back Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust

The closing date is 09 July 2026

An exciting opportunity has arisen for a suitably experienced Admin Assistant to join our busy North Cumbria Inpatient Services at Carleton Clinic in Carlisle.

This is a full-time role, Monday to Friday, 9:00am - 5:00pm. The successful candidate must be flexible, adaptable and able to provide support across the service as required. Previous administrative experience, ideally within a similar environment, is essential.

You will be the first point of contact working on reception in a ward environment, supporting patients, families and visitors, and providing administrative support to the multidisciplinary team.

Applications are invited from eligible and suitably qualified and experienced candidates who meet the Essential Criteria outlined in the Person Specification.

We are looking for an enthusiastic, reliable and professional individual to join our friendly, dedicated and supportive administrative team. This role offers the opportunity to contribute to the delivery of high‑quality administrative support within a healthcare environment while interacting with patients, carers and professionals on a daily basis.

The post holder will provide comprehensive administrative and reception support to the clinical teams under the direction of the Administration Manager and clinical team.

This challenging and rewarding role consists of acting as the first point of contact for the service on reception, greeting patients and visitors, taking calls, assisting clinical colleagues, typing letters, scanning for the wider team, working from a shared inbox, updating and maintaining the RIO patient information system, processing incoming and outcoming post, ordering supplies and reporting estates issues.

The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to ensure they participate on all relevant training courses appropriate to the role.

The post holder will also support the wider administrative team including working on reception areas across all wards as needed. The ability to use initiative, prioritise workload, maintain confidentiality and meet deadlines is essential.

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

NHS Employees identified as at risk of compulsory redundancy and those eligible for the NENC Re-Deployment careers hub will receive prior consideration.

Reception and relational/environmental security duties supporting staff, patients and visitors.

Diary management including room allocations.

Working from shared inbox.

Experienced in the use of Microsoft packages i.e Outlook and Word.

Ordering stock.

Issuing and maintaining security equipment i.e. Key cards, SAS alarms, and using a variety of systems that are part of the security processes at the Clinical Business Unit.

Monitoring entry and exit to the building i.e visitors, service users, carers, items being brought into the unit, working closely with a variety of other staff.

Checking equipment is operating as required i.e., radios, blick alarms etc.

Working in a customer / patient focused environment.

• Good general level of education to O-Level/ GCSE or equivalent
• NVQ Level 2 in Business Administration.
• NVQ Level 2 in Customer Service.

• Working knowledge of Microsoft packages including email, word
• Able to input data accurately and efficiently.
• Good communication and interpersonal skills, both verbal and written, face-to-face and non-facing customers.
• Demonstrates good customer care skills at all times.
• Good working knowledge of office procedures.
• Good organisational and planning skills using own initiative.
• Knowledge of working in an NHS environment.
• Ability to maintain and update patient information database(s).

• Experience of working in an administration role in similar environment (min 1 year)
• Ability to uphold confidentiality at all times.
• Able to prioritise and plan own workload.
• Experience of working in an NHS/health care setting.
• Experience using stock ordering and/or petty cash systems.
• Experience of working with paper-based and electronic filing systems.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust