Front of House Reception Officer

Front of House / Reception Officer (Temporary – 4 Months)

Location:

Town Hall, Maidenhead Rate: £14.19 per hour

Contract:

Temporary (Approx. July to October, with possible extension)

Start Date:

Immediate We are seeking a friendly, professional, and organised Front of House / Reception Officer to provide temporary cover within a local authority setting in Maidenhead. This role is essential to ensuring a welcoming and efficient experience for all visitors to the Town Hall while supporting day-to-day building operations. About the Role Based at the Town Hall reception, you will be the first point of contact for visitors, providing a high-quality front-of-house service.

You will play a key role in managing access to the building, coordinating meeting and desk bookings, and supporting general facilities operations.

Key responsibilities include:

Providing a professional and welcoming reception service Supporting visitor management and access control Signposting and assisting customers face-to-face Managing meeting room bookings and desk space requests Coordinating general supplies and stock levels Liaising with the Facilities Team to support operational needs Assisting with civic or formal events where required About You We are looking for a confident, approachable individual who thrives in a busy, public-facing environment and can maintain professionalism at all times.

Essential experience and skills:
Experience in a front-of-house or customer-facing role Strong written and verbal communication skills Ability to remain calm under pressure and de-escalate situations Professional approach when working with a wide range of people Excellent organisational skills with the ability to multi-task Confident and courteous communication style Ability to handle sensitive or confidential information with discretion Competent IT skills including Microsoft Outlook, Teams, and Word Strong attention to detail and ability to maintain accurate records Ability to work independently as well as part of a team Desirable:
Experience using room or desk booking systems Basic stock management or ordering experience Experience supporting civic or formal events Additional Information This is a highly visible role requiring a polished, professional manner and a proactive approach. You will be expected to use sound judgement in resolving issues and escalating, when necessary, while maintaining a welcoming and efficient reception environment. Apply Now If you are organised, customer-focused, and ready to start immediately, we would love to hear from you.