Parts Advisor

Are you an experienced Parts Advisor seeking a rewarding opportunity within a reputable automotive dealership? Our client, a well-established dealership in Carlisle, Cumbria, is looking to recruit a dedicated Parts Advisor to join their professional team. This role offers the chance to develop your career within a company that values high standards of customer service and teamwork.

This is an excellent opportunity for a motivated individual to grow within a leading automotive organisation. The successful individual will benefit from a competitive salary, excellent benefits, and ongoing career development prospects.

• Competitive basic salary up to £29,500
• 33 days annual leave, including bank holidays
• Pension scheme and life assurance
• Employee discount schemes including vehicle purchase and servicing
• Access to Ford Privilege vehicle purchase scheme
• Discount on vehicle servicing, bodyshop, and parts
• Annual charity volunteering day
• Cycle to work scheme
• Perks at Work discount platform

• Managing incoming telephone, internet, and in-store customer parts enquiries
• Processing orders efficiently and accurately
• Maintaining customer accounts and delivering exceptional service
• Working closely with service and sales teams to ensure seamless operations
• Assisting customers with parts-related queries and advice
• Keeping the parts department organised and stock controlled
• Promoting and selling parts in line with targets
• Ensuring high standards of customer care and professional communication

• Proven experience as a Parts Advisor or within a similar retail or automotive environment
• Excellent communication and interpersonal skills
• Strong organisational skills with attention to detail
• Numerate and literate, proficient in IT including Microsoft Office Suite
• Confident working in a fast-paced environment
• Ability to meet and exceed sales targets
• Customer-focused attitude and professional manner