Operations Manager

About Digicel

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.

Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values
- Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

Digicel is a leading digital connectivity and communications provider, delivering modern wireless and fibre networks across 25 markets in the Caribbean, Central and South America. Serving nine million customers through mobile, home, and business solutions, we play a critical role in enabling economic participation and digital inclusion in the region.

Our commitment to strong governance, inclusive access, and long-term value creation is embedded in how we operate every day. Backed by our DIGI values
- Diversity, Integrity, Growth, and Innovation - our 5,000 employees are focused on driving impact for the customers, communities, and countries we serve.

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Operations Manager

CEO Office & Administration

Regional CEO

The Operations Manager is responsible for driving the day-to-day operational performance of the business by ensuring the effective execution of commercial, technical, customer and corporate support functions. The role supports the Regional CEO by coordinating cross-functional operations, monitoring business performance, resolving operational issues, enforcing governance, and ensuring the market consistently delivers on its revenue, customer, network, service, compliance and financial objectives.

The Operations Manager serves as the central point for operational execution, translating strategic priorities into measurable actions and ensuring that all departments operate efficiently, collaboratively and in line with Digicel's standards.

• Drive the execution of the market operating plan, ensuring all business units deliver against agreed operational and commercial targets.
• Monitor daily, weekly and monthly business performance across all functions, ensuring timely escalation and resolution of issues affecting KPIs.
• Coordinate cross-functional initiatives to improve operational efficiency, customer experience and financial performance.
• Lead regular operational review meetings, tracking actions and ensuring accountability for delivery.
• Ensure operational readiness for all commercial campaigns, product launches and business initiatives.

• Support the preparation and execution of annual operating plans, budgets and forecasts.
• Monitor revenue, subscriber, EBITDA, cost and cash flow performance against plan.
• Drive cost discipline and operational efficiencies while maintaining service quality.
• Coordinate corrective action plans where financial or operational targets are at risk.

• Enforce and maintain an effective operational governance framework across all departments.
• Ensure departments maintain clear performance dashboards and KPI reporting.
• Monitor compliance with company policies, regulatory obligations and internal controls.
• Coordinate business continuity, risk management and operational resilience activities.

• Coordinate activities across Commercial, Customer Experience, Technology, Finance, HR and Corporate functions to ensure seamless execution.
• Remove operational bottlenecks and improve collaboration between departments.
• Ensure key projects are delivered on time, within budget and achieve intended business outcomes.

• Monitor customer service performance across all channels.
• Drive initiatives to improve customer satisfaction, reduce complaints and improve service levels.
• Ensure customer-impacting…