HWRC Compliance Officer - Waste Management

HWRC Contract Compliance Officer - Waste Management

Location:

Carlisle with travel
Salary: up to £36,750 per annum
37.5 hours per week Mon-Fri

As part of this role, a company van and fuel card provided.

Biffa has responsibility for managing 14 Household Waste Recycling Centres (HWRC) under a 25‑year contract with Cumberland Council. The role of the HWRC Officer is to ensure compliance with Biffa Cumbria's contractual obligations in relation to the management of the sites.

The role involves extensive regular travel throughout Cumbria to visit the HWRC sites, while being based at our Hespin Wood offices in Carlisle.

The HWRCs are a public‑facing service and our customer expects and deserves exceptionally high standards of operational service and contract compliance. As an HWRC Officer you will play a key role within the Cumbria team, providing a regular on‑site presence, monitoring compliance in all areas.

You will also ensure that site infrastructure and assets are maintained to a high standard and will have cradle‑to‑grave responsibility for delivering lifecycle projects.

This role requires detailed knowledge of the contractual obligations under both the Project Agreement and Sub Contracts. You must be pro‑active, self‑motivated, and consistently apply this specialist knowledge. Use your problem‑solving skills to identify areas for improvement and work closely with our customer and Sub‑Contractor to deliver those improvements.

• Carry out weekly on‑site inspections of Contractor Operational Compliance with the Output Specification and Service Delivery Plans
• Identify, report and record Performance Failures in accordance with Contractual procedures, then investigate and resolve the underlying issues by working closely with the Sub‑Contractor
• Carry out regular on‑site Health and Safety Inspections and liaise with Sub‑Contractors and company SHEQ department to close out identified actions
• Manage the planned maintenance programme and arrange for reactive repair and maintenance of site infrastructure and plant in accordance with the Asset Management Plan; procure and supervise Sub‑Contractors and suppliers carrying out maintenance and repair works ensuring compliance with Health & Safety standards
• Maintain accurate records, including expenditure, maintenance logs and incident reports
• Assist in reviewing and revising Risk Assessments, Operational Procedures and Service Delivery Plans
• Contribute to the production of the Monthly Monitoring Report to our customer
• Contribute to contractual meetings with our customer and subcontractor
• Assist with Offtaker Audits
• Assist with Contract Compliance Audits of subcontracted Transfer Station and Landfill operations

• Experience in waste management either in an operations and/or compliance role
• Alternatively, experience of working within a SLA‑based contractual environment
• Experience of managing contractors and supervising infrastructure maintenance
• Highly personable with a keen eye for detail and a real passion for driving operational excellence
• Ability to develop effective working relationships with your partner HWRC Officer, Sub‑Contractor and customer and be an excellent communicator
• Highly organised and able to work unsupervised, meeting deadlines whilst maintaining high standards
• Ideally hold IOSH Managing Safely or an equivalent Health & Safety qualification
• IT literate and competent in MS Office, Word and Excel
• Must have a full clean driving licence

As part of this role, there is further opportunity for career development with the local team.