Control Room Coordinator - Nights

Salary & Shift Pattern

£13.70 per hour | Full‑time | 6.30 pm to 6.30 am
Shift pattern: 4 of 4 off

Are you calm under pressure, highly organised, and confident making decisions independently? We have an exciting opportunity for a Skilled Co‑Ordinator to join our Operations Team
, playing a vital role in keeping our services running smoothly outside of standard hours.

This role is ideal for someone with excellent communication skills, a professional telephone manner, and a strong eye for detail. You'll work independently during your shift, responding to incidents, supporting colleagues, and ensuring accurate reporting at all times. Full training on our in‑house systems will be provided.

• Managing incoming calls, prioritising and responding in line with company procedures and industry requirements
• Accurately recording incidents and events using company systems and reporting tools
• Conducting employee welfare calls and resolving dropped shifts or absence cover
• Monitoring CCTV and reporting anything out of the ordinary
• Liaising with mobile response units to ensure effective incident handling

• A genuine passion for delivering excellent customer service
• Strong problem‑solving skills with the ability to multitask and prioritise effectively
• Clear, confident communication skills (both written and verbal)
• A polite, professional telephone manner
• Strong IT and administrative skills with excellent attention to detail
• Professional and confident working independently

• Competitive pay of £13.70 per hour
• Full training on all systems and procedures
• 28 days holiday (pro‑rata for part‑time roles)
• Company contributory pension scheme
• Full uniform provided
• A supportive and inclusive working environment

If you feel this opportunity matches your experience and aspirations, we welcome your CV and a covering letter detailing the skills, knowledge, and personal qualities you can contribute to our team.

We are committed to creating a workplace where everyone can thrive. We value diversity and ensure all employment decisions are based on skills, experience and potential, free from discrimination or harassment.