Service Advisor; Car Dealership

Location & Compensation

• Salary £32,000 to £34,000 Basic + Bonus/Commission
• City Carlisle
• Province Cumbria
• Country United Kingdom
• Postal Code CA3

Job Title:

Service Advisor (Car Dealership)

Location:

Carlisle, CA3

Hours:

42.5 Hours per week and 1 in 4 Saturday Morning.

Our client is an industry leading and award‑winning employer. We are actively looking to recruit a Service Advisor for their dealership in Carlisle.

Job Purpose:

To drive the standard in customer care and deliver a courteous and efficient reception ensuring a high standard of customer satisfaction. To ensure high standards of quality workmanship and be an advocate of the service ‘Process Development Plan’ and support continuous process improvement. You’ll demonstrate our clients Purpose, Principles, and Ambition (PPA) in all dealings with colleagues, customer and prospects.

Our friendly client values excellent communication skills and experience in selling/customer service environments. They seek applicants who can demonstrate drive, commitment, enthusiasm, and willingness to contribute to the team and more importantly their customers.

• Drive the standard in customer care with the diverse customer base
• Manage the relationship between customer and dealership
• Manage the service process effectively
• Go beyond process in delivering exceptional customer service
• Deliver effective value‑added sales solutions to customers and ethically promote the wide range of our client’s products and services
• Handle sensitive and confidential information
• Excellent communication and customer service skills with experience handling complaints
• Evidence of customer facing administrative experience
• Experience in a selling/customer service environment

• Full driving licence held for a minimum of 6 months with fewer than 9 penalty points
• Evidence of ‘Right to work in the UK’

In addition to a competitive salary, for the right candidate this position will offer:

• Industry leading package
• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Bonus payments based on performance
• Pension Scheme & Life Assurance
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme
• Access to Perks at Work discount website