Customer Services Rep

Position: Housing Sector Customer Services Rep
Customer Services Advisor

Location:

Redhill Job Type: Permanent Salary: £27,750

Hours:

Full time – 36 hours per week About the Role We’re looking for a Customer Services Advisor to join a busy and supportive Customer Service Centre team. This is a fantastic opportunity to be part of an organisation focused on delivering excellent service and making a meaningful impact for customers. You’ll play a key role in providing high-quality support across multiple channels, helping customers with a wide range of enquiries including repairs, rent accounts, and tenancy-related matters.

Key Responsibilities Deliver a high standard of customer service across telephone, email, social media, and online platforms Handle a variety of enquiries including repairs, rent queries, and tenancy support Diagnose issues and schedule repairs accurately , ensuring effective use of resources Support customers with payments and account enquiries Maintain accurate and up-to-date records using internal systems (including Microsoft Dynamics) Aim to resolve customer queries at first point of contact wherever possible What We’re Looking For Previous experience in a customer service role , ideally within a contact centre environment Experience working across multiple communication channels Strong communication and interpersonal skills Ability to problem-solve and manage customer expectations effectively Good attention to detail when recording and diagnosing customer issues