Customer Service Order Administrator

Customer Service Order Administrator (Part-Time)

Location:

Corby, Northamptonshire Department:
Commercial / Sales & Customer Service

Contract:

Permanent, Part-Time

Hours:

27.5 hours per week Working Pattern:
Monday to Friday, 9:00am – 3:00pm (30-minute unpaid lunch) Salary:
Actual salary after pro rata £20,900 Benefits:
Pension up to 10% matched, Healthcare cashback scheme About the Role We are looking for a proactive and detail-focused Customer Service Order Administrator to join our Customer Service team on a part-time basis. This role plays a key part in ensuring customer orders are processed accurately and efficiently, supporting high service standards across the UK and Ireland.

You will work closely with internal teams including Customer Service, Planning, Finance and Warehouse operations to ensure orders are handled right-first-time and delivered in line with customer and business expectations.

Key Responsibilities Accurately process customer orders in line with agreed procedures and timescales

Manage automated order submissions, resolving exceptions and ensuring successful uploads

Take ownership of customer service tickets, ensuring timely updates and resolution

Communicate effectively with internal teams regarding any order restrictions or non-standard requirements

Highlight and escalate orders that do not meet agreed standards or service criteria

Carry out daily order downloads and manage held orders to support warehouse operations

Ensure correct handling of contract-based customer orders where applicable

Apply accurate order analysis and coding to support performance monitoring and KPIsWork collaboratively with colleagues to provide cover during holidays or peak periods

Support system updates, process improvements and technology changes

Follow all health, safety and environmental procedures and promote safe ways of working About You Essential Skills & Experience Previous experience in a customer service or order administration role Strong administrative skills with a good working knowledge of Microsoft Office Excellent attention to detail and high levels of accuracy

Strong organisational and time management skills

Ability to prioritise workload and work to deadlines

Calm and professional under pressureA positive, can-do attitude with a strong team-working approach

Desirable Experience within a fast-paced supply chain environment Key Competencies Ownership and accountability

Customer focus and effective communication

Planning, organisation and prioritisation

Problem solving and sound decision making

Relationship building and teamwork

Continuous learning mindset Why Join? This is a great opportunity to join a collaborative and supportive team in a business that values accuracy, customer focus and continuous improvement. You’ll benefit from part-time working hours, a competitive salary package, and the opportunity to develop your skills within a fast-moving commercial environment. Interested? Please click apply.