Customer Service Coordinator

Customer Service Coordinator
- Cross Trades Full time, 6 months fixed term contract We’re looking for a Customer Service Coordinator to join our Cross Trades department for a 6-month fixed term contract. This is a great opportunity to be part of a specialist team managing cargo that moves globally without touching the UK, while supporting UK-based customers. You’ll play a key role in delivering excellent customer service, ensuring a smooth shipping experience, and contributing to the continued success of MSC.

How you will help us and what you can expect Act as a main point of contact for Cross Trades customers Communicate effectively with global MSC agencies and customers Prepare and issue shipping manifests accurately and in line with operational requirements Analyse and process shipping documentation with high accuracy Resolve customer queries and issues quickly and professionally Work within a fast-paced, dynamic environment Play an active part in shaping a high-quality customer experience Work collaboratively with internal departments Create, amend, and issue invoices Contribute to team improvements and knowledge sharing Support training within the team Work to agreed KPIs and deadlines, following company procedures Skills and experience you’ll bring to us Previous office-based experience Strong communication skills (written and verbal) Excellent attention to detail and accuracy Ability to work under pressure while maintaining service levels Strong problem-solving skills with an analytical approach Effective time management and prioritisation skills Confidence working independently and as part of a team Good numeracy and IT skills (Microsoft Office) A flexible, positive ‘can-do’ attitude A natural ability to investigate issues and identify root causes What we offer Competitive salary Private Health Care for everyone from day 1 (non contractual) Generous pension scheme Life Assurance – 4x salary 22 days  a day to take on Christmas Eve or New Year’s Eve Free parking (within walking distance from the office) On-site artisan restaurant Discounted gym membership Cycle to work scheme Flu vaccines and eye care vouchers Buy or sell holiday scheme Christmas club saving MSC Cruises friends and family discount Full induction day and training provided Learning and development opportunities Dress for the day policy/modern office environment