Customer Service Executive

Are you an experienced Customer Service professional with a strong background in order processing and administration? Do you thrive in a fast-paced office environment where organisation, communication, and attention to detail are key? Juice Recruitment is delighted to be supporting a global engineering and manufacturing company in their search for a Customer Service Executive, based in Chippenham. This is an excellent opportunity to join a market-leading organisation with an international presence, renowned for delivering high-quality solutions to customers worldwide.

Working as part of a busy and supportive team, you will play a key role in ensuring customer orders are processed efficiently while providing exceptional customer service throughout the order lifecycle. DAY TO DAY Processing customer orders accurately and efficiently from receipt through to completion. Acting as the first point of contact for customer enquiries via telephone and email. Providing customers with updates regarding new and repeat orders, lead times, and deliveries.

Liaising with internal departments including design, production, logistics, and sales to ensure smooth order fulfilment. Managing customer records and maintaining accurate information within internal systems. Raising order for new parts and update product list. Resolving customer queries and investigating any order-related issues. Monitoring order progress and proactively communicating updates to customers. Supporting the wider team with administrative duties as required.

WHAT WE’D LOVE TO SEE Previous customer service experience within an office-based environment. Proven experience in order processing, sales administration, or customer order management. Strong attention to detail and a high level of accuracy. Excellent communication and relationship-building skills. Ability to manage multiple priorities in a fast-paced environment. Proficient IT skills, including Microsoft Office and CRM/ERP systems. A proactive individual, with strong problem-solving and conflict resolution skills.

Experience with in an engineering, manufacturing, or technical environment would be advantageous but is not essential. AND FOR YOU Opportunity to join a global engineering and manufacturing business with an excellent reputation. Monday to Thursday 8:00am–4:30pm and an early finish every Friday at 2:00pm. Free onsite parking. Supportive and collaborative team environment. Long-term career opportunities within a growing international organisation. Comprehensive training and ongoing development opportunities.

If you're ready to join a business where your customer service expertise and organisational skills will make a real impact, we'd love to hear from you. Apply today with Juice Recruitment to find out more. INDO