Aftersales Advisor
Listed on 2026-09-13
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Bilingual, HelpDesk/Support
An exciting opportunity has arisen for an Aftersales Advisor at our Lloyd BYD/All Road retailer based in Carlisle
.
The is a varied role to support the Aftersales team with administration, warranty processing, job card pre-checks, service advising and more.
Salary: £29,000
Hours:
40 hours per week, 08:30 - 17:00
Role responsibilities:
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
- Advising on technical queries/issues.
- Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
- Sell customer repairs/parts etc., and finalising the invoice on completion.
The ideal candidate will have the following skills and experiences:
- Motivated, with a proactive approach to customer service.
- Enjoy the challenge of influencing the success of the Service department.
- Excellent interpersonal and organisational skills and be well presented.
- Must be IT literate, and a working knowledge of Kerridge would be advantageous.
Company Benefits:
- 33 days of annual leave, inclusive of Bank Holidays.
- Cycle to work scheme.
- Free flu jabs.
- Internal and manufacturer training.
About Lloyd Motor Group: Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch.
Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.
Medicash healthcare cash plan is available for all colleagues.
Holidays25 days of annual leave a year, and 8 bank holidays.
Retail Discount SchemeHighstreet discounts and cashback opportunities.
Refer a Friend SchemeColleague incentive of £500 for recommending great people to join us.
Great FacilitiesWe take pride in our state-of-the-art working environments and facilities.
Staff ParkingFree staff parking at the majority of our sites or subsidised parking.
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