Centre Advisor

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

At NWAS, we are committed to creating a diverse, inclusive and anti-racist workplace where everyone feels valued and has the opportunity to thrive. Our Anti-racist Statement sets out our commitment to becoming an anti-racist organisation and ensures these principles are embedded throughout our recruitment practices.

Our workforce is currently under-represented by people from black and minority ethnic backgrounds, and we encourage applications from people of all backgrounds. By building a workforce that better reflects the diverse communities we serve, we can provide the right care, at the right time, in the right place, every time.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully.

Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

Several vacancies have arisen for Support Centre Advisors within the North West Ambulance Service Support Centre, based at Salkeld Hall, Carlisle.

We have 3 permanent vacancies available.

This role is essential in ensuring the safety and well-being of children and adults in our community. Safeguarding of vulnerable children and adults constitutes a large proportion of the Support Centre’s workload and can involve handling distressing and upsetting information. As a member of our team, you will be responsible for typing safeguarding information provided by NWAS personnel. Excellent keyboard skills are therefore essential.

This varied role also entails managing incoming telephone calls in relation to staffing issues, vehicle breakdowns, communication equipment faults and patient pathway referrals. Applications are welcomed from individuals who possess a professional telephone manner, the ability to exercise initiative, along with the ability to deal with callers in a sensitive and compassionate manner. The ability to input accurate information whilst on the phone is also essential.

Full training will be provided to successful applicants. You will be required to work rotating shifts providing cover 24 hours a day,

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We…