Business Analyst - Automation & AI Enablement

Business Analyst - Automation & AI Enablement

Department: Technology

Employment Type: Full Time

Location: Carlisle

About Us

Build something exceptional, with us...

Our ambition is clear and openly bold.

Armstrong Watson is on a journey to more than double our turnover by 2030, through disciplined organic growth, the attraction of outstanding talent, and the selective acquisition of like‑minded firms.

But growth alone is not the goal. Reputation is. And reputation is earned, not inherited.

Our strategic intent is simple to say and hard to deliver. To become the most respected adviser to privately owned businesses in the North and the UK.

The firm business owners talk about. The firm lawyers and bankers recommend without hesitation.

To achieve this, we are building the best Accounting and Financial Advisory firm to deal with, not just in the North, but across the UK. Exceptional service, deep expertise, trusted relationships, and absolute reliability define everything we do. These are not slogans; they are standards we hold ourselves to every day.

At our core, we exist for one reason,
to help our clients achieve prosperity, a secure future, and peace of mind.

This strategy sets the direction. Our people, our values‑led culture, and our standards will deliver it.

We are looking for people who want more than the next job. People who care deeply about:

• Standards and professionalism
• Doing work they are proud to put their name to
• Building long‑term client relationships
• Being part of a firm with real momentum and intent

If you want to grow with a business that is ambitious, values‑driven, and serious about excellence, Armstrong Watson offers opportunity and expectation in equal measure. What you will find here:

• A firm with clear direction and momentum
• Clients who value advice and relationships
• Colleagues who care about doing things properly
• A culture built on Passion, Trust, Humanity and Honesty
• Genuine opportunity to shape your career as the firm grows

This is our moment, and our vision is clear, to build something genuinely remarkable.

This position will work across all Service Lines and support functions to identify, design, and implement process improvements, workflow automation, and AI-enabled solutions. The role will partner closely with Service Line Heads, and the wider Technology Team, to deliver measurable efficiencies, improved client service, and scalable ways of working.

The overall purpose of the position is to enable greater productivity and consistency across the firm by mapping end‑to‑end processes, identifying automation opportunities, defining requirements, and supporting delivery of workflow automation and AI-enabled solutions.

Key responsibilities will include:

Stakeholder Engagement & Discovery

• Planning and facilitating discovery workshops, interviews and working sessions across Service Lines and support functions
• Eliciting and clarifying pain points, constraints, risks, data needs, and desired outcomes
• Building trusted relationships with stakeholders at all levels and maintaining clear communication throughout delivery

Process Analysis & Documentation

• Documenting end‑to‑end processes using appropriate mapping techniques (e.g. flowcharts, swimlanes and BPMN)
• Producing clear "As‑Is" and "To‑Be" process maps, including decision points, exceptions, controls, and handoffs
• Identifying inefficiencies, duplication, bottlenecks, rework, and control gaps; and recommending pragmatic improvements

Automation & AI Enablement

• Identifying and assessing opportunities for workflow automation, task automation, and system integration
• Collaborating with the Technology Team to translate business needs into implementable solutions and backlogs
• Supporting the adoption of AI tools (e.g. Copilot / GenAI-enabled workflows) to improve drafting, summarisation, triage, search, and reporting
• Defining guardrails for AI usage in line with firm policies, data protection, and client confidentiality

Requirements, Delivery Support & Benefits

• Defining requirements, user stories, acceptance criteria, success measures, and benefits cases;
• Supporting solution design, prioritisation and delivery planning with Technology and other Service…